Cancellation Policy

We reserve a credit card or gift card to reserve time with our provider and equipment. As a courtesy to our service providers and the guests on our wait list, we must enforce a cancellation policy. We require at least 4 business hours' notice to cancel a single appointment on a weekday. For 2-4 services or a Saturday, we require a minimum of 24 hours' notice. This gives us time to fill the spot which benefits both our provider and the people on our wait list. 

If you are with a group or have more than 4 services total booked between you and/or your guest(s) we will require a longer window of notice for cancellations, agreed upon at the time of booking. Please understand that while your plans may change, group or multi-service bookings can be nearly impossible to fill with less than 48-72 hours notice so the only way we can reserve these is with a longer cancellation window. 

If we do not receive the required notice to cancel an appointment, we will charge 50% of the cost of the service to the credit card or gift card that was used to reserve the provider's time. If we cannot reach you to determine which form of payment you prefer, we will select a credit or gift card on your file and charge the cancellation fee that day so we can compensate our provider.

We understand that emergencies do arise and can review those on a case-by-case basis, please do inform us if you have a health emergency.  Guests who frequently reschedule services or miss appointments may be required to pre-pay in order to reserve future appointments or may be referred to one of our local colleagues who are better able to accommodate last minute cancellations.