We reserve a credit card or gift card to reserve time with our provider and equipment. As a courtesy to our service providers and the guests on our wait list, we must enforce a cancellation policy. We require at least 4 business hours' notice to cancel a single appointment on a weekday. For multiple services or a Saturday, we require a minimum of 24 hours' notice. This gives us time to fill the spot which benefits both our provider and the people on our wait list.
If we do not receive the required notice to cancel an appointment, we will charge 50% of the cost of the service to the credit card or gift card that was used to reserve the provider's time.
We understand that emergencies do arise and can review those on a case-by-case basis. Guests who frequently reschedule services or miss appointments may be required to pre-pay in order to reserve future appointments or may be referred to one of our local colleagues who are better able to accommodate last minute cancellations.
We're doing everything in our power to keep our employees and guests healthy. Masks are required at our spa, HEPA air purfiers are in use in every room, we've ALWAYS used hospital-grade sanitizing. Thanks for understanding our decision to follow CDC guidelines.