Use our East Village Spa app or go to the website and click "Book/Buy Gift Card Now" from the menu. From there, you'll get the option to select "Gift Card" on the menu drop down bar" and you'll select the dollar amount (or a custom dollar amount) and your design.
There could be several reasons the recipient didn't get the e-mail:
Please check into the above options first. If none of these issues or solutions work, call us during regular business hours and we can help you troubleshoot.
We can't un-send it, but if you know the incorrect e-mail address and the gift card number (check your receipt, the number starts with the year of purchase, so 2022, 2023, etc...) Go to the same page where you bought the gift card, then go to the upper right and look for the "resend gift card" option. you can re-send it to the wrong address (it has to be the original address you sent it to) and send a copy to yourself at the same time.
See the next section for more details.
Use your copy to forward to the recipient, or download it as a PDF to send as an attachment from your own e-mail. This is also a great workaround if someone's e-mail security settings are too high to accept the automatic e-mail from our online gift card
Sure! Start on the page you first bought the gift card and look for the "resend gift card" option. Follow the steps, using the original recipient e-mail (you have to use the original e-mail). You can also copy a second e-mail address.
We sell gift cards only for dollar amounts. You can choose any amount, this gives the recipient the freedom to select the services that best work for their preferences and schedule. They can also apply their gift card towards gratuities and products, and won't have to worry if our service menu changes or there is an exciting new treatment they want to try.
Everyone at East Village Spa is an employee, so gift cards can be used with any provider.
Gift cards are good for 5 years, but in our "In-store" gift cards, we have a note asking the recipient to please use within a year. This is just to nudge them in sooner to enjoy your thoughtful gift!
Gift cards can be used for services, retail items, and gratuities. At this time, our online store is not compatible with our gift cards, but if you fill a cart online and call us, we can run the order over the phone with a gift card!
We cannot refund gift cards. You can always re-gift or transfer it to someone who could use some relaxation, use the gift card toward retail purchases, donate it to your favorite non-profit (we give thousands of dollars in service vouchers to non-profit auctions each year...they are a top fundraising request!)
If you lost a gift card purchased inside the spa and the purchaser gave us your name, we can find it 99% of the time (the only challenge is if we didn't get your full name or your name is different from what they gave us.)
If you received an online gift certificate, we can find it if the purchaser set up an account when they bought it, and if you can get us some additional information like an approximate date of purchase. The purchaser can also look it up if they set up an account. You can search your e-mail for firstname.lastname@example.org as well if you didn't delete it!
No, treat vouchers as cash. We do not have a record of the recipients of these in the system and they must be presented at the time of service for the discounts to apply. Vouchers are not gift cards as they were not purchased, rather given by the spa.