Health and Safety Policies

12/20/21: We require masks at our spa for everyone (regardless of vaccine status) unless you're receiving a facial or lip/chin wax. You may unmask in the room for these services. Our policies are fluid and evolve with emerging public health data and CDC guidance. Unfortunately this change is  due to an uptick in community spread, more contagious variants emerging, and our providers now starting to become sick from contact with guests. All of our employees mask for your safety and your masks help keep them healthy and able to work.

If you are fully vaccinated and have a medical condition that precludes you from wearing a mask while receiving a massage, consult with your massage therapist inside the treatment room to discuss options.

We cannot provide services to anyone with a potentially contagious illness, including colds (even at the tail end) the flu, bronchitis, or contagious skin conditions. Please reschedule to a time you can fully relax and when our providers won't risk getting sick and missing work. 

We realize there is no perfect solution for everyone and we understand if you prefer to wait until we can relax our protocols again, or if you prefer to wait until community spread is reduced. We can't wait to take great care of you, whenever it is that you're comfortable relaxing with us!

P.S. Please note gift cards are valid for 5 years, they are also transferable and may be used for retail. Don't feel like you have to rush to redeem them if you aren't comfortable with the level of community spread OR with our current wellness policies.

We have always been proud to appropriately sanitize spa tools, linens, and surfaces. This is what you can ALWAYS expect at East Village Spa:

• Linens are laundered between guests
• All surfaces are properly sanitized, including the use of hospital grade disinfectants for high touch surfaces and riskier surfaces like massage table face cradles, esthetics and nail tools, and hot stones. Our employees are trained on appropriate use of these products to ensure they are effective. We use Rejuvenate brand disinfectant wipes and barbicide.
• We have a housekeeper that does deeper cleaning of spa areas.
• Common areas like restrooms are cleaned frequently and appropriately.
• Nail tools are sanitized and individually bagged, . We use disposable nail tools for porous items and never re-use them.
• Our waxing is always done by gloved, licensed estheticians. They never double dip the sticks into the wax and follow all state laws and industry safety best practices.

We cannot see guests who are sick with any potentially contagious illness, with a rash or skin condition (including poison ivy or skin infection,) a fever for any reason, or with concerns that warrant medical attention should reschedule. This is for the provider safety, but also for YOUR safety! Some illnesses or skin conditions can be made worse with spa services. If you aren't sure if you are safe to receive a service, please call us to ask.

Some skincare services have specific contraindications that are noted in service descriptions, for example, use of some products, certain medications, current pregnancy, or sun exposure. Please read descriptions.

Our services providers are trained, educated, and licensed. We ask guests to complete initial health history forms before facials, massage therapy, and waxing. We also ask guests to update this information periodically. These forms help us to customize your service to best address your needs, but also look for contraindications including medications or products that could cause interactions or require a service modification.

Please contact us in advance if you are not sure if a health or skin issue you have may require you to postpone your visit with us. We appreciate treatment forms done electronically in advance of your visit, as this will allow your provider to identify any potential concerns and suggest an alternative treatment for you.